Humber and North Yorkshire Dynamic Support Keyworker Service
Our Dynamic Support Keyworkers work with autistic people and people with a learning disability aged up to 25 years who are on the Dynamic Support Register rated RED, AMBER, or BLUE (inpatient).
The Dynamic Support Register is to identify people at risk or may become at risk of admission to a mental health hospital without support.
The Team
Dynamic Support Keyworkers make sure that people and their families/carers get the right support at the right time. They aim to lower admissions to mental health hospitals and support people leaving hospital.
Our service has been developed as a response to the NHS England long term plan. Full details can be found on NHS England’s Children and Young People Keyworker webpage.
What we do:
Dynamic Support Keyworkers help by:
Listening
- Listening to your thoughts and feelings.
Acting
- Working with services to try and reduce barriers and achieve change.
- Being the main point of contact for people and their families.
- Making sure care continues once Keyworker support is no longer needed.
Doing
- Creating a plan together about what matters to you.
- Supporting you to get the right care.
- Planning for you to live in the community with the right support.
How to access the service:
Our service can support you if you are:
- Aged up to 25 years of age. If you are aged 18 or over allocation of a Keyworker will focus on the transition between children and adult services.
- On the Dynamic Support Register rated either RED, AMBER, OR BLUE (inpatient). People who are identified as GREEN may receive advice and information.
- Have a GP in North Yorkshire, York, Hull, East Riding, North Lincolnshire, or North-East Lincolnshire.
We are happy to take questions from people, their families or carers, and professionals. We can also arrange an interpreter for you or your family if you need one.
Our service flexible to meet individual needs:
- We can arrange for an interpreter if you or your family need one.
- Let us know if you want or need information in a certain way and we will try to provide this.
Our service is confidential. We will discuss with you who we share your information with. If we are concerned about the safety of a person, we have a duty to report this. We are committed to working with the Safeguarding Children’s Board Guidelines and the Principles of the Children Act 1989 (updated 2004).
How to refer:
The Lead Professional handling the person’s care must make a referral once the person is registered on the Dynamic Support Register (DSR) by filling in a referral form. When referring a person who is aged 13 or over, please seek their consent. If a person is unable to consent themselves, please seek parent/carer consent – Consent form.
If you cannot access either of these forms, please contact us.
If you are unsure whether a person is registered on the Dynamic Support Register (DSR) then please contact your DSR Lead:
- Humber (Hull, East Riding, North Lincolnshire, North East Lincolnshire): email hnyicb-ery.admissionvoidancehub@nhs.net
- North Yorkshire and York: email hnyicb-ny.dsrrequestsnyy@nhs.net
Dynamic Support Keyworker Service Family & Friends Survey
Your feedback is important to us, we would really like to ask you a few questions based on your experience of our services. To take part in our Friends and Family Test Survey (also available in Easy Read Format) please follow the link and enter the Team Code KS112 when prompted: Friends and Family Test (humber.nhs.uk)
Complaints
Complaints and Feedback Team can be contacted on:
Complaints and Feedback Team
Humber Teaching NHS Foundation Trust
Trust Headquarters
Willerby Hill
Beverley Road
Willerby
HU10 6ED
• Telephone: 01482 303930
• Email: HNF-TR.complaints@nhs.net
• Website: Complaints Team
Contact
hnf-tr.keyworkerenquiries@nhs.net
01482 205425
Monitored 9am – 5pm from Monday to Friday (excluding Bank Holidays).
Website: Humber and North Yorkshire Dynamic Support Keyworker Service
Postal address
Humber and North Yorkshire Dynamic Support Keyworker Service,
Humber Teaching NHS Foundation Trust,
Willerby Hill,
Beverley Road,
Willerby,
East Riding of Yorkshire,
HU10 6ED
